SUPPORT
Stuck, found a bug, or lost some fish? We'll help.
CONTACT
Email pixelreel@zengen.app and include your in-game nickname, your device model and what happened. We aim to reply within a few days.
Common fixes
MY PURCHASE DIDN'T ARRIVE
Open Settings inside the game and tap Restore Purchases. If a consumable coin or gem pack is still missing, email us with your App Store receipt.
ADS AREN'T LOADING
Reward ads need an internet connection and available inventory. Wait a minute and try again — the button re-enables when an ad is ready.
I CAN'T SEE MY FRIEND IN THE LAGOON
Make sure you both joined the same named server from the server picker. Servers show OPEN or FULL — pick an open one together.
DELETE MY MULTIPLAYER DATA
Email us your in-game nickname and we'll remove your leaderboard entries and chat messages, as described in the privacy policy.
More answers in the FAQ and the beginner guide.